This paper examines the phenomenon of organizing global terrorism. Based on the emerging
perspective to understand communication as constitutive of organization (CCO), we reconceptualize
terrorist organizations as essentially consisting of communicative events. At this,
CCO allows for studying the emergence, stabilization, and destabilization of terrorist organizing.
The growth of online social networks and the decreasing effectiveness of traditional marketing have lead to a large interest in social networks. For an appropriate application of new marketing approaches marketers have to understand the impact of interactions and relationships among network members on their individual outcome and network popularity in order to use online social networks effectively in marketing. In this study we analyze networking behavior of music artists for promoting their music. Our sample consists of a set of 480 music artists who actively operate online social networks for personal success on two independent online social network platforms at the same time. Personal network information on both platforms is tracked monthly over a period of six months. Applying a count data approach we relate well-established egocentric network measures to online success. Our results indicate that online success is determined by the social network structure and networking activities of the music artists rather than by their outside popularity. Most importantly, the drivers of online success are not limited to the size of the of the artist’s personal network. The findings of our study provide several insights into the use of personal online social networks for marketing products and services.
The growth of online social networks has interested many marketing researchers. However, little research has compared multiple social networks and investigated the link between measures of network structure to commercial success. We make use of network information of online multimedia network platforms and analyze the network strategies of music artists for promoting music. Our analysis is based on 240 personal networks and relates well-established network measures to online success. Our results indicate that success is determined by the social network structure and networking activities rather than by outside popularity. The findings have implications for building successful networks for marketing purposes.
Models about customer lifetime value (CLV) explicitly or implicitly assume a “one-firm oneproduct” environment. We show empirically what problems occur when CLV models are used within a multi-product company. In 99.9% of the cases the summation of the product specific CLVs do not equal the directly estimated CLVs on product portfolio level. When CLVs are used to differentiate between customers, top customers on an aggregated portfolio level differ in more than 20% if estimation approaches are changed. The use of CLVs on product basis only, leads further to a systematic neglect of 30% of a firm’s true best customers.
The topic of marketing accountability is of great interest to marketing researchers and professionals. In this paper, we model the impact of customer-based brand equity on customer acquisition and customer retention which can be used as the basis for calculating customer equity. Using actual purchase data of 39 automobile brands sold in the US between 1999 and 2008 we derive customer acquisition and customer retention from first-order Markov brand-switching matrices. Brand equity is defined by customer mind-set measures for all 39 brands using annual survey data provided by Young & Rubicam which contains responses
from over 6,000 panel members. We consider competition by applying a market share attraction model and differentiating different degrees of loyalty. Our results indicate that customer-based brand equity is a predictor of both customer acquisition and customer retention. Furthermore, we can show that brand specific effects on acquisitions and retention can be explained by customer mind set metrics.
