infonet-economy

While it is generally accepted that hotel reviews and ratings posted on travel websites drive hotel sales and revenue, the effects of reviews can be parsed into volume (the number of reviews about a hotel) and valence (the ratings in those reviews). This study finds that the two chief aspects of reviews—volume and valence—have different effects on hotels in various chain scale...

This paper empirically analyzes CEOs’ compensati on in the hospitality industry providing stylized facts regardi ng CEOs pay. The paper also addresses the principal - agent problem and it provides new evidence of the various forms of c ompensation ’s effects on companies’ performances . Finally, it compares the results with other industries. The...

The proliferation of smartphone ownership, the diff usion of applications (apps), and the growth of mobile travel bookings have stimulated hoteliers to develop mobile strategies to satisfy customers’ needs. In addition to making their websi te mobile responsive, hoteliers need to consider deploying and developing apps specific to their property...

This paper explores future directions of revenue management as postulated by leading academicians and the hospitality industry. A comparative content analysis of both the academic literature and professional literature on revenue management published in 20 13 is conducted and three pertinent areas of revenue management are presented: people, processes and procedures, and...

Sustainability in the hospitality industry has been a growing interest among stakeholders in the last decades. However, sustainable initiatives that are often pro posed by foreign/international stakeholders have me t various obstacles during their implementation. Beyond econo mic and political barriers this paper focuses on sociocultural specificities...

The main objective of this paper is to suggest a new construct “brand interest” as new component for brand equity in hospitality and how it could measure. Traditional approaches for brand awareness measurement are based on surveys distributed to a limited participant. On contrary our approach, about brand interest, will aim to collect all the...

Though hotel s attract and manage customers on their o wn websites, their customers also use a variety of information channels to inform themselves during the hotel booking process. This paper investigates how these key information channels are managed and monitored by hotel managers in Switzerland. A quantit ative approach is deployed with questionnaires sent to members...

The purpose of this study is to identify the drivers and predictors of IT spend in hotels. In this paper we take a pragmatic stand to the preparation of expenses in a hotel and suggest that because managers rely on past years’ performance to establish budgets and because of corporate politics, I T spends does not vary over short periods of time. Also we report that the hotel size...

The food and beverage (F&B) purchasing function is operating in a rapidly changing environment, whereby professionalisation and efficiency become key. This paper aims to identify generic skills that are most important for small F&B operators when it comes down to purchasing and supply management. Factors facilitating as well as hindering purchasing maturity are discussed. The...