Publications des institutions partenaires

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How to manage IS team coordination in real time: : a process approach to coordination

The current research in progress manuscript proposes a shift to a new approach to team coordination in IS projects. Previous studies have regarded team coordination through variance analyses. They identified explicit and implicit coordination mechanisms that are significantly related to team coordination, depending on some contingencies (e.g. team and task...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 02/04/2016

A unified framework for risk-based investing

Risk-based portfolio strategies, such as minimum variance, maximum diversification, equal weight and risk parity, to name the most famous, have become increasingly popular in the investment industry. This paper aims to help investors better understand the commonalities and differences between these strategies.We offer a general unifying analytical framework, allowing the discussion...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 02/04/2016

Intralogistik: Marktentwicklung und Potenziale in der Logistik

Bereits zum fünften Mal wird im Rahmen der Logistikmarktstudie Schweiz das wertmässige Volumen des Schweizerischen Marktes für Intralogistiklösungen bestimmt. Gegenstand der Erhebungen ist dabei das Volumen der in der Schweiz nachgefragten und angebotenen klassischen Investitionsprodukte der Intralogistik. Im Jahr 2014 beläuft sich das wertmässige Volumen des Schweizer...

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Deutsch / 01/04/2016

Pitiless Adolescents and Young Crusaders: Reimagining Ayn Rand’s Readers

In the United States, Ayn Rand’s (1905–1982) novels still appeal to a large readership, in spite of their age and length. While many attribute Rand’s lasting popularity to her effect on the presumably young and impressionable, few have actually explored why her novels at times prove to be such a transformative reading experience. The article retraces Rand’s impact, through the lens...

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English / 01/04/2016

E-Learning kreiert und befeuert neue Kundenwerte

Der Nutzen von E-Learning für die Weiterbildung im Rahmen der Management-Entwicklung wird zumeist nur aus Anbietersicht und im Bezug auf den materiellen oder immateriellen Leistungsgegenstand betrachtet. Aus einer Customer Value-Perspektive, die nach dem Wert der Kundenbeziehung aus Sicht des Leistungsempfängers fragt, erschliessen sich über den Sachwert hinaus Beiträge eines...

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Deutsch / 01/04/2016

Interviewing practices among recruiters in the hospitality industry: : how valid are they?

Selecting the right people for the right place the right way is vital to companies in the context of a fiercer war for talent nowadays. Many studies have shown that structured interviews have better predictive validity than unstructured interviews. Despite these repeated findings, most of the recruiters still prefer to use unstructured interviews notably because they allow more...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 30/03/2016

Proactive helping behavior in hospitality: : a new measure and a test of A preliminary model

Based on the proactivity literature I suggest a new construct: proactive helping behavior. Proactive helping behavior is initiated by the helper, anticipates future needs or problems of the recipient, is intended to have a discernible impact on the recipient in the longer term, and is carried out in a persistent fashion. I developed a new measure for proactive helping behavior and...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 30/03/2016

A macro econometric model for forecasting the hotel-room night demand: : the case of Switzerland

This article proposes a macroeconomic-oriented method to forecast hotel room demand in Switzerland for the period stretching from the third quarter of 1974 to the fourth quarter of 2013. The method increases accuracy by weighting characteristics of the inbound tourists’ economies for their relative contribution. It adopts the VECM technique, which produces reliable forecasts in both...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 30/03/2016

Customer satisfaction and loyalty in airline industry

The purpose of this research is to identify the factors impacting customer satisfaction and customer loyalty in the airline industry. We analyzed passengers’ perception of service quality during the pre-experience stage, the experience itself, and the post-experience. In parallel, we measured the impact of the price fairness on customer satisfaction. As far as the method is concerned...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 30/03/2016

The impact of service recovery on customer satisfaction and customer loyalty: : the case of airline industry

The purpose of this research is to identify the impact of airline passengers’ perception of service recovery on their satisfaction and loyalty. A questionnaire was distributed to airline passengers who had a problem during their last airline flight. As we had several latent variables, we used partial least squares (PLS), a variance-based structural equation modeling method. As...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 30/03/2016

Social entrepreneurship in Morocco: : prospects and challenges

This two-volume book unveils trends, strengths, weaknesses and overall dynamics and implications of social entrepreneurship in the Middle East region, whilst identifying both opportunities and threats facing social entrepreneurship and supplements through a wealth of insights and examples inspired from practice and current applications.

Institution partenaire

Haute Ecole de Gestion de Genève

English / 23/03/2016

The rise of India in the development of Africa: the case of the agro-food sector

Compared to the disputed rise of China in Africa, the emergence of India has been rather neglected. Facing a quasi-absence of reliable data and literature, this article makes an attempt to explore the expanding presence of India in Africa’s agro-food sector. Based on a preliminary collection of information in Eastern and Western Africa, the analysis suggests that India’s corporate...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 22/03/2016

Revenue management : progress, challenges, and research prospects

This paper evaluates the main developments of revenue management (RM) over the past decade and discusses RM challenges and research prospects. It examines nine notable emerging themes: total hotel RM, big data analytics, distribution, rate integrity, RM and marketing strategies alignment, social media impacts on RM, RM system, applications of RM in nontraditional service sectors, and...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 22/03/2016

Risk-based and factor investing

This book is a compilation of recent articles written by leading academics and practitioners in the area of risk-based and factor investing (RBFI). The articles are intended to introduce readers to some of the latest, cutting edge research encountered by academics and professionals dealing with RBFI solutions. Together the authors detail both alternative non-return based portfolio...

Institution partenaire

Haute Ecole de Gestion de Genève

English / 22/03/2016

Innovation in organisational control systems: toward greater accountability

Organisational control systems are a central phenomenon, yet despite their significance, top-down command-and-control approaches often dominate research. This surmise creates no problem in hierarchical organisations where everyone knows their work duties and what is expected of them. However, it becomes troublesome in knowledge work, where the sets of tasks carried out by any two...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 16/03/2016

The impact of hedonic and utilitarian value of online avatars on e-service quality

The objective of this paper is to examine the impact of avatars’ utilitarian and hedonic values on the different dimensions of e-service quality. Despite the existence of many studies focusing on the impact of the avatar on user’s online experience, there is a lack of research on the effect of avatars’ values on the different dimensions of websites’ perceived quality. We asked...

Institution partenaire

Haute Ecole de Gestion de Genève

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English / 16/03/2016

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