Public Value: Turning a Conceptual Framework into a Scorecard

Auteur(s)

Timo Meynhardt

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Descrizione

In this chapter, Meynhardt's public value theory is outlined and systematically applied to construct and justify a Public Value Scorecard (PVSC). Different inquiry techniques, such as survey versions, interview methods and social media analysis, are introduced. A number of case examples, e.g. FC Bayern Munich, Federal Labor Agency and Nestlé are described to illustrate applications both in the public and private sector.

Sujets

Gestion d'entreprise > Direction & management

Institution partenaire

Université de St-Gall - Schools of Management

Langue

English

Data

2015