infonet-economy

With the present study, we aim to advance the understanding of the role of leadership in the vocational inclusion of employees with disabilities. We argue that transformational leadership can be an important approach that fits particularly the requirements of people with disabilities because it positively influences their self-concept and consequentially heightens their job performance while it prevents emotional exhaustion. Applying a mixed-methods approach, both qualitative interview and quantitative survey data from employees of an Israeli call center were gathered and analyzed. The interview results indicated that all facets of transformational leadership could be observed in the present context. Moreover, it provides evidence for the assumption that a lack of self-esteem is a key problem with which employees with disabilities deal in daily work. The survey results support the view that transformational leadership can enhance employees' organization-based self-esteem and prevent their emotional exhaustion, thereby also affecting job performance. Theoretical and practical implications of these results are discussed.