infonet-economy

Based on an interview study, we present practical applications of experience management by means of simulator trainings in High Reliability Organizations (HROs) as well as first evaluation results of their usefullness. Experiences which need to be analyzed, stored and disseminated in HROs relate to critical incidents such as malfunctions or accidents caused by human errors that actually did or by chance did not cause severe damages to people or the environment. We describe the process of experience management in HROs, illustrate the use of simulators and report target groups and learning approaches. Finally we summarize the advantages of simulator trainings with respect to three evaluation levels (reaction, learning, results) from different stakeholdes perspectives and report the influence of person related variables (such as intelligence, personality and cognitive style) for experience-based learning in such settings.