infonet-economy

The universe of family firms is heterogeneous, and findings gleaned from publicly listed firms may not apply to the ubiquitous, but less frequently studied, privately held family firm (PFF). As PFFs are insulated from capital market pressures, owner-managers have greater latitude in setting strategic goals, which may result in different strategic choices and performance outcomes. By...

Sustainable entrepreneurship is a vital and growing area of entrepreneurship studies. Although charged with multiple potentially conflicting discourses, sustainable entrepreneurship is usually viewed from a binary logic of business versus sustainability. This article uses an aesthetic process approach to sustainable entrepreneurship to move beyond this binary logic and unearth the...

Common wisdom suggests that managerial empathy (i.e., the mental process of taking a consumer perspective) helps executives separate their personal consumption preferences from those of consumers, thereby preventing egocentric preference predictions. The results of the present investigation, however, show exactly the opposite. First, the authors find that managerial empathy...

More and more companies are publicly taking a stand on social and political issues such as gay marriage legislation. This paper argues that this type of engagement, which can be called ‘‘corporate political advocacy,'' raises new conceptual and normative challenges especially for theories of corporate responsibility. Furthermore, it poses practical challenges for managers...

Workshop Description:
In this workshop, the focus was on faculty motivation as a major driver for the integration of sustainability into higher education institutions. For instance, discussion groups with students at the University of St. Gallen suggest that faculty’s authenticity in presenting sustainability issues is of major importance in order to fully integrate...

While complaint management has received much attention, customer compliments and their systematic handling have been largely ignored. Based on two empirical studies, this article suggests that customer compliments bear great potential for benefiting firms, and gives recommendations on how managers can enable, stimulate, and amplify positive customer feedback.

Using England as a paradigmatic case of the ‘enterprising up' of the third sector through social enterprise policies and programs, this article sheds light on practitioners' resistance as enacted through dramaturgical identification with government strategies. Drawing from a longitudinal qualitative research study, which is interpreted via Michel de Certeau's theory of...

Innovation in information and communication technology, deregulation, and progress in skill development bring immense dynamics to the field of executive education, as they do to education in general. Web-based training apps and massive open online courses (MOOCs) create virtual learning spaces that are accessible any time and from anywhere. Most of them are free of charge....