infonet-economy

The purpose of this research is to identify the impact of airline passengers’ perception of service recovery on their satisfaction and loyalty. A questionnaire was distributed to airline passengers who had a problem during their last airline flight. As we had several latent variables, we used partial least squares (PLS), a variance-based structural equation modeling method. As...

Compared to the disputed rise of China in Africa, the emergence of India has been rather neglected. Facing a quasi-absence of reliable data and literature, this article makes an attempt to explore the expanding presence of India in Africa’s agro-food sector. Based on a preliminary collection of information in Eastern and Western Africa, the analysis suggests that India’s corporate...

This book is a compilation of recent articles written by leading academics and practitioners in the area of risk-based and factor investing (RBFI). The articles are intended to introduce readers to some of the latest, cutting edge research encountered by academics and professionals dealing with RBFI solutions. Together the authors detail both alternative non-return based portfolio...

The objective of this paper is to examine the impact of avatars’ utilitarian and hedonic values on the different dimensions of e-service quality. Despite the existence of many studies focusing on the impact of the avatar on user’s online experience, there is a lack of research on the effect of avatars’ values on the different dimensions of websites’ perceived quality. We asked...

This research compares the effectiveness of commitment and normative strategies to promote towel reuse among hotel guests. We used a 2 (commitment vs no commitment) 2 (norm vs no norm) between-participants quasi-experimental design to create four communication strategies. The first strategy consisted of a simple in-room message reminding guests that they could contribute to...

Relatively little practice-based research explores situated learning beyond the level of basic skill development. This article seeks to expand our understanding by focusing on the situated development of high-level creativity in the practice of haute cuisine and the role of the master–apprentice relationship in this development. Much has been written on what creativity is and where...

Inevitably, healthcare goes pervasive, yet its many potential future scenarios are still to be defined. We employ foresight techniques to define some of these scenarios, as relevant for the current and future state of healthcare in Geneva, Switzerland. We teach the methodology to undergraduate business administration students – potential e.g., managers and policymakers in the future...

Soixante-cinq étudiants de la Haute école de gestion de Genève ont participé récemment à un exercice prospectif et se sont efforcés de balayer le champ des futurs possibles du système de santé à l’ère du tout-technologique. Les résultats préliminaires de cette réflexion collaborative tendent à indiquer que les technologies mobiles de santé pourraient permettre de transformer chaque...

Publicly provided long-term care (LTC) insurance with means-tested benefits is suspected to crowd out either private LTC insurance (Brown and Finkelstein 2008. The Interaction of Public and Private Insurance: Medicaid and the Long-Term Care Insurance Market. American Economic Review 98(3):1083–102), private saving (Gruber and Yelowitz 1999. Public Health Insurance and Private Saving...