Publications des institutions partenaires
Modeling client rate and volumes of non-maturing savings accounts
Institution partenaire
English / 28/05/2009
The role of the sales force in multichannel distribution: Organizational determinants and consequences
Companies have to choose not only an appropriate organization of sales force activities but also an optimal level of integration in order to align the sales force with other channels. Based on an exploratory qualitative study, a conceptual model for determining sales force activities is developed and tested empirically. We found a positive impact of using the sales force in a target-...
Institution partenaire
English / 26/05/2009
A Conceptual Approach to Transfer Crew Resource Management Training Principles from Aviation to other High Risk Industries
Institution partenaire
English / 14/05/2009
Evaluating CRM Activities in military and civil aviation
Institution partenaire
English / 14/05/2009
Counseling in High Performance Organizations : Individuel reenactment of todays universities performatiy discourse
Context
An intensive change process concerning the curricula in German speaking universities has been initialized through the Bologna Process. This process is accompanied with higher pressure for students to adjust their vita according to the demands of the labor market early in their studies. With the uncertain development of the labor market, fears of recession and out-...
Institution partenaire
English / 14/05/2009
Organizational Discourse as Determination of Social Relations in Organizations
Introduction
Social relations in organizations are predominantly discussed as either bonds between individuals or, alternatively as team-based matters. Moreover, social relations are often viewed as the objects to be improved by means of training and education, a view that is heavily influenced by the humanist ideal of personal development and growth. Neglected in these ideas...
Institution partenaire
English / 14/05/2009
Finding the Gap and Closing It: Redesign of an Existing CRM-Training Program
Institution partenaire
English / 14/05/2009
Valuation of electricity swing options by multistage stochastic programming
Electricity swing options are Bermudan-style path-dependent derivatives on electrical energy. We consider an electricity market driven by several exogenous risk factors and formulate the pricing problem for a class of swing option contracts with energy and power limits as well as ramping constraints. Efficient numerical solution of the arising multistage stochastic program requires...
Institution partenaire
English / 01/04/2009
Education, demographics, and the economy
This paper deals with two issues concerning the effects of population
aging on education decisions in the presence of a PAYG pension
system: We first analyze the effects of an aging population per se on
individual skill choices and continuous education and the production
structure. Second, we study the implications of postponed retirement, which is often...
Institution partenaire
English / 01/04/2009
Civilizing the Market Economy: The Approach of Integrative Economic Ethics to Sustainable Development
As long as the economy is not embedded in a superordinate societal framework the problem of sustainable development cannot be solved within the logic of the market system. The establishment of such a framework is an epochal cultural and political task. The well-known definition of sustainable development by the Brundtland Commission fails to make this clear since it neglects the...
Institution partenaire
English / 01/04/2009
Pricing and Performance of Mutual Funds: Lookback versus Interest Rate Guarantees
The aim of this paper is to compare pricing and performance of mutual funds with two types of guarantees: a lookback guarantee and an interest rate guarantee. In a simulation analysis of different portfolios based on stock, bond, real estate, and money market indices, we first calibrate guarantee costs to be the same for both investment guarantee funds. Second, their performance is...
Institution partenaire
English / 23/03/2009
Inbound Marketing: Customer Activities in Business-to-Business Markets
Institution partenaire
English / 18/03/2009
Pushing the Envelope: Creating Public Value in the Labor Market : An Empirical Study on the Role of Middle Managers
This paper analyzes public value creation by the German Federal Labour Agency (FLA) from a middle management perspective. We relate the role description of a public value manager by Mark Moore with middle management research inspired by Floyd and Wooldridge. As a result of a case study we conceptualize critical experience of middle management and its antecedents in balancing...
Institution partenaire
English / 15/03/2009
Are sustainable energy technologies gendered? Home heating and the co-construction of gender and technology
Institution partenaire
English / 14/03/2009
Measuring conditional cooperation: a replication study in Russia
We replicate the strategy-method experiment by Fischbacher et al. (Econ. Lett. 71:397-404, 2001) developed to measure attitudes towards cooperation in a one-shot public goods game. We collected data from 160 students at four different universities across urban and rural Russia. Using the classification proposed by Fischbacher et al. (2001) we find that the distribution of types is...
Institution partenaire
English / 01/03/2009
Complex versus Complicated: The How of Coping with Complexity
This article aims to demonstrate and explain how distinct approaches to coping with complexity vary in their effectiveness. The different strategies are evaluated as to their respective capabilities of absorbing complexity. Virtuous versus vicious ap-proaches are distinguished.
Institution partenaire
English / 01/03/2009
The Impact of Steering Measures on Customer Channel Migration and Customer Satisfaction
Multichannel distribution is now rather the rule than the exception. Different channels may enable customers to match their needs with a specific channel type, increase customer satisfaction and lead to higher turnovers. Numerous authors argue that the value creation contribution of the multichannel system could be enhanced when companies actively steer their customers into the most...
Institution partenaire
English / 20/02/2009
Outsourcing, Unemployment and Welfare Policy
The paper investigates the consequences of outsourcing of labor intensive activities to low-wage economies. This trend challenges the two basic functions of the welfare state, redistribution and social insurance when private unemployment insurance markets are missing. The main results are: (i) outsourcing raises unemployment and labor income risk of unskilled workers; (ii) it...
Institution partenaire
English / 05/02/2009
Model-Based Management (MBM): A Research Agenda
The purpose of this paper is to introduce and conceptualize the topic of Model-Based Management (MBM) in organizations. The importance of qualitative and quantitative models for management is highlighted, and a research agenda for this new topic is proposed. This agenda promises to make a contribution to the use of models for higher managerial effectiveness. The role of models for...
Institution partenaire
English / 03/02/2009
The Performance of Actively and Passively Managed Swiss Equity Funds
Using a Switzerland-specific Carhart model, we study the risk-adjusted performance of actively and passively managed mutual funds investing in Swiss stocks from 1989 to 2007. We also compare the performance of actively managed funds to passively managed funds instead of comparing them to a theoretical index. For a sample of 160 funds with 13'672 monthly observations we find that...
Institution partenaire
English / 09/01/2009
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