Publications des institutions partenaires
Energizing Companies through Customer Compliments
While complaint management has received much attention, customer compliments and their systematic handling have been largely ignored. Based on two empirical studies, this article suggests that customer compliments bear great potential for benefiting firms, and gives recommendations on how managers can enable, stimulate, and amplify positive customer feedback.
Institution partenaire
English / 01/03/2015
Effects of a higher replacement rate on unemployment durations, employment, and earnings
This paper discusses the effects of a higher unemployment benefit replacement rate on unemployment durations, employment, and earnings. A reform of the Swiss unemployment insurance in July 2003 increased the replacement rate by up to 5.88 ppt for individuals who earned between 3,536 and 4,340 CHF and have no children, while it did not change the replacement rate for all other…
Institution partenaire
English / 01/03/2015
Sovereign Risk and the Pricing of Corporate Credit Default Swaps
Based on an empirical analysis of European corporations, we investigate the impact of sovereign risk on the pricing of corporate credit risk. In our paper, we show that sovereign credit default swaps (CDS) are positively correlated with corresponding corporate CDS spreads and are a significant factor for corporate CDS pricing models. We also find that this impact increases throughout…
Institution partenaire
English / 01/03/2015
The tactical mimicry of social enterprise strategies: Acting ‘as if' in the everyday life of third sector organizations
Using England as a paradigmatic case of the ‘enterprising up' of the third sector through social enterprise policies and programs, this article sheds light on practitioners' resistance as enacted through dramaturgical identification with government strategies. Drawing from a longitudinal qualitative research study, which is interpreted via Michel de Certeau's theory of…
Institution partenaire
English / 23/02/2015
A spot-forward model for electricity prices with regime shifts
We propose a novel regime-switching approach for the simulation of electricity spot prices that is inspired by the class of fundamental models and takes into account the relation between spot and forward prices. Additionally the model is able to reproduce spikes and negative prices. Market prices are derived given an observed forward curve. We distinguish between a base regime and an…
Institution partenaire
English / 20/02/2015
Ratingagenturen behandelten Griechenland willkürlich : Interview mit Nicos Chilas
Institution partenaire
Deutsch / 16/02/2015
Supply Chain Differenzierung : Wie Wertschöpfungsnetzwerke verschiedene Kundensegmente bedienen können
Zunehmend stehen nicht mehr nur Unternehmen, sondern ganze Wertschöpfungsnetzwerke miteinander im Wettbewerb. Um unterschiedlichen Kundenanforderungen gerecht zu werden, gilt es, die Supply Chain horizontal und vertikal zu segmentieren, wodurch mehrere parallele Kanäle entstehen. Wie Unternehmen eine solche Supply-Chain-Differenzierung erreichen können, schildert dieser Beitrag.…
Institution partenaire
Deutsch / 12/02/2015
Klein- und Mittelunternehmen (KMU) in Forschung, Lehre und Praxis – Jahresbericht 2014
Institution partenaire
Deutsch / 04/02/2015
Three Women. A Kiss. A Life. On the Queer Writing of Time in Organization
In this paper, a queer approach to feminine writing is related to the development of new female subject positions through conceiving of other understandings of time. To conceptualize this relationship, the novel The Hours by Michael Cunningham is analysed and interpreted as a queer story of how women - writing, reading and enacting a novel - acquire an opening to a life that breaks…
Institution partenaire
English / 03/02/2015
Jörg Freiling, Richard Köhler: Marketingorganisation: Die Basis einer marktorientierten Unternehmenssteuerung
Verlag Kohlhammer, Stuttgart 2014, 359 Seiten, 1. Auflage, ISBN 978-3-17-020078-4, 44,90 EUR
Institution partenaire
Deutsch / 01/02/2015
Do Long-term Unemployed Workers Benefit from Targeted Wage Subsidies?
We evaluate a wage subsidy program that is targeted at long-term unemployed
workers in Germany. We use an alternative identification procedure compared to
empirical studies conducted so far. Exploiting the particular program regulations and
large administrative data we estimate the impact of program availability using a regression discontinuity framework. Our…
Institution partenaire
English / 01/02/2015
Innovation and Trade in the Presence of Credit Constraints
This paper examines how trade liberalization affects investments in R&D at the firm level. In a model where entrepreneurs are heterogeneous in their wealth endowment, they rely differently on external funds. In the presence of capital market imperfections, this implies heterogeneous access to external funds such that poor entrepreneurs run smaller firms, are less likely to invest…
Institution partenaire
English / 01/02/2015
Interview: CSR ist kein vorübergehendes Modethema
Institution partenaire
Deutsch / 01/02/2015
Liability Issues Concerning Self-Driving Vehicles
This article deals with the civil liability issues that arise when self-driving vehicles are admitted to our streets. Firstly, it is explained why strict liability regimes for the vehicle holder, which are in place in several jurisdictions across Europe, are a workable foundation for ensuring compensation of the victim. However, accidents caused by highly automated vehicles will…
Institution partenaire
English / 01/02/2015
Ein Risiko heisst Konsument - Herausforderungen für temperaturgeführte Logistik in der Schweiz
Institution partenaire
Deutsch / 30/01/2015
Das schwierige Management von Grossprojekten für Kunden
Institution partenaire
Deutsch / 22/01/2015
Die Reform der Altersvorsorge als Schuldenbremse
Bundesrat Berset hat es in der ersten Version seiner Reform der Altersvorsorge versäumt, Automatismen einzubauen: eine Anpassung der flexiblen Spanne des Rentenalters an die Lebenserwartung und des Umwandlungssatzes an Zinsumfeld und demografische Parameter.
Institution partenaire
Deutsch / 21/01/2015
Four Trends in Executive Education
Innovation in information and communication technology, deregulation, and progress in skill development bring immense dynamics to the field of executive education, as they do to education in general. Web-based training apps and massive open online courses (MOOCs) create virtual learning spaces that are accessible any time and from anywhere. Most of them are free of charge.…
Institution partenaire
English / 21/01/2015
Seiten
Le portail de l'information économique suisse
© 2016 Infonet Economy