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Energizing Companies through Customer Compliments

While complaint management has received much attention, customer compliments and their systematic handling have been largely ignored. Based on two empirical studies, this article suggests that customer compliments bear great potential for benefiting firms, and gives recommendations on how managers can enable, stimulate, and amplify positive customer feedback.

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English / 01/03/2015

Effects of a higher replacement rate on unemployment durations, employment, and earnings

This paper discusses the effects of a higher unemployment benefit replacement rate on unemployment durations, employment, and earnings. A reform of the Swiss unemployment insurance in July 2003 increased the replacement rate by up to 5.88 ppt for individuals who earned between 3,536 and 4,340 CHF and have no children, while it did not change the replacement rate for all other…

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English / 01/03/2015

Sovereign Risk and the Pricing of Corporate Credit Default Swaps

Based on an empirical analysis of European corporations, we investigate the impact of sovereign risk on the pricing of corporate credit risk. In our paper, we show that sovereign credit default swaps (CDS) are positively correlated with corresponding corporate CDS spreads and are a significant factor for corporate CDS pricing models. We also find that this impact increases throughout…

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English / 01/03/2015

The tactical mimicry of social enterprise strategies: Acting ‘as if' in the everyday life of third sector organizations

Using England as a paradigmatic case of the ‘enterprising up' of the third sector through social enterprise policies and programs, this article sheds light on practitioners' resistance as enacted through dramaturgical identification with government strategies. Drawing from a longitudinal qualitative research study, which is interpreted via Michel de Certeau's theory of…

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English / 23/02/2015

A spot-forward model for electricity prices with regime shifts

We propose a novel regime-switching approach for the simulation of electricity spot prices that is inspired by the class of fundamental models and takes into account the relation between spot and forward prices. Additionally the model is able to reproduce spikes and negative prices. Market prices are derived given an observed forward curve. We distinguish between a base regime and an…

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English / 20/02/2015

Supply Chain Differenzierung : Wie Wertschöpfungsnetzwerke verschiedene Kundensegmente bedienen können

Zunehmend stehen nicht mehr nur Unternehmen, sondern ganze Wertschöpfungsnetzwerke miteinander im Wettbewerb. Um unterschiedlichen Kundenanforderungen gerecht zu werden, gilt es, die Supply Chain horizontal und vertikal zu segmentieren, wodurch mehrere parallele Kanäle entstehen. Wie Unternehmen eine solche Supply-Chain-Differenzierung erreichen können, schildert dieser Beitrag.…

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Deutsch / 12/02/2015

Three Women. A Kiss. A Life. On the Queer Writing of Time in Organization

In this paper, a queer approach to feminine writing is related to the development of new female subject positions through conceiving of other understandings of time. To conceptualize this relationship, the novel The Hours by Michael Cunningham is analysed and interpreted as a queer story of how women - writing, reading and enacting a novel - acquire an opening to a life that breaks…

English / 03/02/2015

Jörg Freiling, Richard Köhler: Marketingorganisation: Die Basis einer marktorientierten Unternehmenssteuerung

Verlag Kohlhammer, Stuttgart 2014, 359 Seiten, 1. Auflage, ISBN 978-3-17-020078-4, 44,90 EUR

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Deutsch / 01/02/2015

Do Long-term Unemployed Workers Benefit from Targeted Wage Subsidies?

We evaluate a wage subsidy program that is targeted at long-term unemployed
workers in Germany. We use an alternative identification procedure compared to
empirical studies conducted so far. Exploiting the particular program regulations and
large administrative data we estimate the impact of program availability using a regression discontinuity framework. Our…

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English / 01/02/2015

Innovation and Trade in the Presence of Credit Constraints

This paper examines how trade liberalization affects investments in R&D at the firm level. In a model where entrepreneurs are heterogeneous in their wealth endowment, they rely differently on external funds. In the presence of capital market imperfections, this implies heterogeneous access to external funds such that poor entrepreneurs run smaller firms, are less likely to invest…

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English / 01/02/2015

Liability Issues Concerning Self-Driving Vehicles

This article deals with the civil liability issues that arise when self-driving vehicles are admitted to our streets. Firstly, it is explained why strict liability regimes for the vehicle holder, which are in place in several jurisdictions across Europe, are a workable foundation for ensuring compensation of the victim. However, accidents caused by highly automated vehicles will…

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English / 01/02/2015

Die Reform der Altersvorsorge als Schuldenbremse

Bundesrat Berset hat es in der ersten Version seiner Reform der Altersvorsorge versäumt, Automatismen einzubauen: eine Anpassung der flexiblen Spanne des Rentenalters an die Lebenserwartung und des Umwandlungssatzes an Zinsumfeld und demografische Parameter.

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Deutsch / 21/01/2015

Four Trends in Executive Education

Innovation in information and communication technology, deregulation, and progress in skill development bring immense dynamics to the field of executive education, as they do to education in general. Web-based training apps and massive open online courses (MOOCs) create virtual learning spaces that are accessible any time and from anywhere. Most of them are free of charge.…

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English / 21/01/2015

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