infonet-economy

Hotel are increasingly owned by one entity and operated under management agreement by another. The split between owners and operators poses potential agency problems as the two entities are often interested in conflicting objectives and the operator may not always take decisions in the owner’s best interest. The hotel general manager, meanwhile, is tasked with satisfying both parties…

To date, most of the research investigating the relationship between service quality and tip has been conducted in the US. The aim of this study is to investigate the relationship between tipping and service quality in a country where no norm exists about a specific amount of tip to be given. Two studies conducted in different Swiss restaurants show that there is no relationship…

Marketing, and specifically distribution, is becoming more complicated and challenging for hoteliers in all markets. This research evaluates the effectiveness of marketing and distribution tactics as perceived by four and five star hotel managers in Thailand. A questionnaire distributed to 350 respondents reveals that the most effective marketing tactics are related to brand.com,…

Why did lodging corporations opt for the asset light model in the first place and why did they adopt it at different times? The answer to such questions could not only help further explore the fundamental question in strategy of why do firms’ strategy differ, but also provide insights to managers as to the implications of such strategic choices on corporate performance. Built around…

This paper presents research undertaken in three Institutes of Higher Education (HE) delivering degrees in business, hospitality and tourism management. The aim was to take a critical look at technology-enhanced learning as a vector for pedagogical innovation. Qualitative research was undertaken in order to have in-depth feedback from educators (n=16) identified as champions relative…

Our study examines the antecedents of organization citizenship behavior for the environment (OCBE). In particular, we examined the relation between the five factor model personality traits and the tri-dimensional model of OCBE (eco-initiatives, eco-civic engagement and eco-helping). In a sample of undergraduates in Switzerland, openness to experience predicted eco-helping,…

The proliferation of smartphone ownership and mobile travel bookings has persuaded hoteliers to develop mobile strategies and develop applications (apps). To investigate the customer perception of these apps, a two-stage methodology was applied that identifies the available features and functions on 20 hotel chain apps. Next, the importance and performance of these 51 identified…

We explore the benefits of operator splitting algorithms in the context of computational fluid dynamics. In particular, we exploit their capacity in handling free surface flows and a large variety of physical phenomena in a flexible way. A mathematical and computational framework is presented for the numerical simulation of free surface flows, where the operator splitting strategy…

Un quartier durable est défini comme une zone urbaine incluant des concepts modernes et écologiques. L’impact de tels concepts sur les habitants de ces quartiers n’est cependant pas toujours clair. Dans l’étude de cas présentée dans cet article, l’équipe de la HES-SO Valais Wallis s’est concentrée sur l’influence de la perception des services énergétiques sur la satisfaction…