infonet-economy

Using qualitative and set theoretic methods, we target cognitive processes of why managers install high-trust relationships with their employees, focusing on the leap of faith as the irra-tional touchstone of such trust relationships. In a first step we ‘open the managers’ heads’, as results of our semi-structured expert-interviews reveal five cues prompting them to leap: (1)…

Tourism is often introduced as a subject in formal education curricula because of the increasing and significant economic contribution of the tourism industry to the private and public sector. This is especially the case in emerging economies in Asia and Africa (Hsu, 2015; Mayaka & Akama, 2015; Cuffy et al., 2012). Tourism in South Africa – which is the geographical setting of…

This paper describes a service that allows hotels to reduce their dependency form online travel agencies, such as Booking.com or Expedia. Online travel agencies are extremely helpful to increase the number of new reservations of most hotels, but they seem to be less effective for niche hotels that seek for recurring customers. By following the guidelines for design research, we seek…

A sustainable neighbourhood was built Switzerland by one of the leaders in this field. Half of the 400 apartments have been equipped with smart meters delivering big data on energy consumption (electricity, water, heating…). The company would like to know if it is possible to link socio-demographic typology of residents with energy consumption patterns. To answer this question we…

This research in progress aims at identifying a set of design guide-lines to perform rapid diagnostic of common ground among participants of a startup team and their coach. Previous studies have shown that teams with high common ground are more efficient. Nonetheless, no existing tool can rapidly monitor its progression and visualize it in a simple way to allow the coach to perform…

We examine the daily activity and performance of a large panel of individual investors in Sweden's Premium Pension System. We find that active investors earn higher returns and risk-adjusted returns than inactive investors. A performance decomposition analysis reveals that most of the outperformance of active investors is the result of these investors successfully timing mutual…

The purpose of this study is to analyze online hotel reviews produced by customers to identify and compare factors known as satisfiers and dissatisfiers based on Herzberg’s two-factor theory. This approach was applied to compare full-service and limited-service hotels, which can show different levels of customer expectation.

This study tests the effect of a pairing suggestion for food with wine by the glass directly placed on the menu. We made the assumption that these suggestions can, by reducing social and financial risk, increase wine by the glass sales. One hundred and fifty-nine customers of a Swiss restaurant participated in this experiment. For 82 customers, a food and wine by the glass suggestion…