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When Does Customer-Oriented Leadership Pay Off? An Investigation of Frontstage and Backstage Service Teams

The service literature highlights the importance of organizational leaders in creating an organization-wide customer orientation (CO). Yet some open questions remain regarding this relationship: Are organizational leaders from different hierarchical levels equally effective in creating a CO? Does the functional role of employees affect the importance of certain leaders? More…

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English / 01/01/2017

The interplay between employee and firm customer orientation: Substitution effect and the contingency role of performance-related rewards

This paper identifies and explains a potential tension between a firm’s emphasis on customer orientation (CO) and the extent to which employees value CO as a success factor for individual performance. Based on self-determination theory and CO implementation research, we propose that firm CO may represent both autonomous and controlled motivations for CO, but that employees’ CO is…

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English / 01/01/2017

High-frequency jump analysis of the bitcoin market

We use the database leak of Mt. Gox exchange to analyze the dynamics of the price of bitcoin from June 2011 to November 2013. This gives us a rare opportunity to study an emerging retail-focused, highly speculative and unregulated market with trader identifiers at a tick transaction level. Jumps are frequent events and they cluster in time. The order flow imbalance and the…

Institution partenaire

Université de Genève

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English / 01/01/2017

Lemon technologies and adoption: measurement, theory and evidence from agricultural markets in Uganda

To reduce poverty and food insecurity in Africa requires raising productivity in agriculture. Systematic use of fertilizer and hybrid seed is a pathway to increased productivity, but adoption of these technologies remains low. We investigate whether the quality of agricultural inputs can help explain low take-up. Testing modern products purchased in local markets, we find that 30% of…

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English / 01/01/2017

How non-financial reporting can make use of Public Value

More than ever, firms need to know how they impact on society, our values and our ways of living. In a world of high uncertainty, it is necessary to develop a sense of what really makes an organization valueable to the people. In research, the notion of Public Value addresses this type of value creation. It is about a firm's contribution to the common good as perceived by the…

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English / 01/01/2017

Does it Pay to Work for Free? Negative Selection and the Wage Returns to Volunteer Experience.

This paper offers the first instrumental variables estimates of the wage returns to volunteer experience. The returns are substantial and differ considerably by gender. The results imply that the unequal valuation of volunteer experience by gender is more important in explaining the gender earnings gap than is the unequal valuation of part-time paid work experience. The results also…

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English / 01/01/2017

Direct and indirect effects of training vouchers for the unemployed

This paper evaluates the effects of awarding vouchers for vocational training on the employment outcomes of unemployed voucher recipients in Germany, as well as the potential mechanism through which they operate. This study assesses the direct effects of voucher assignment net of ac¬tual redemption, which may be driven by preference shaping and learning about possible human capital…

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English / 01/01/2017

Hold-up in Ventures for Technology Transfer

Entrepreneurs and Investors found ventures for transferring technology and bringing it closer to the market.
Focusing on a situation in which the investor exercises hold-up at the disadvantage of the entrepreneur, this paper works on three points: We identify (1) conditions which make hold-up possible, and discuss (2) measures which help entrepreneurs to protect themselves…

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English / 01/01/2017

Russia’s New Concept of the State Migration Policy until 2025: A Reform towards Effective Policies for International Economic Migrants?

Russia’s new Concept of the State Migration Policy until 2025 (the CSMP) was approved on 13 June 2012. As the first comprehensive, nationwide document on migration policy in the modern history of Russia, it marks the beginning of a decisive reform of the country’s migration policy by departing from the existing focus on temporary foreign workers. The emphasis of the CSMP is on…

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English / 01/01/2017

CEOs' Personality and Abilities matter: Their Influence on SME Behavior and Performance

This dissertation including three distinct papers investigates what roles personal characteristics and abilities of chief executive officers (CEOs) play in the exploration, exploitation, and performance of small and medium-sized enterprises (SMEs). The dissertation thereby focuses on one aspect of CEOs’ characteristics, namely, their regulatory focus (promotion focus and prevention…

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English / 01/01/2017

The Structure of the Global Reinsurance Market: An Analysis of Efficiency, Scale, and Scope

We estimate economies of scale and scope as well as cost and revenue efficiency to explain the structure of the global reinsurance market, where large reinsurers dominate but both diversified and specialized reinsurers are competitive. The costs and benefits of size and product diversification are particularly relevant to the reinsurance industry, as risk diversification is central…

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English / 01/01/2017

Contract Nonperformance Risk and Ambiguity in Insurance Markets

Insurance contracts may fail to perform, leading to a total or partial default on valid claims. We extend models of such probabilistic insurance to allow for ambiguity in contract nonperformance risk, and derive formally that mean-preserving ambiguity reduces demand. The results of a field lab experiment are consistent with this logic. In particular, we find that a 10 percent…

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English / 01/01/2017

By accident and by design: Composing affective atmospheres in an urban art intervention

This article argues that the notion of affective atmosphere provides a privileged access to the study of organizational affect as it relates to a spatial ontology of ‘being-together-in-a-sphere’. Drawing on the study of affective atmospheres in philosophy and cultural geography, we develop a conceptual positioning from which to analyze a musical intervention in the streets and…

English / 01/01/2017

Sorting on the Used-Car Market After the Volkswagen Emission Scandal

The disclosure of the VW emission manipulation scandal caused a quasi-experimental market shock in the observable quality of VW diesel vehicles. We consider a classical model for adverse selection and sorting to derive an empirically testable hypothesis about the impact of observable quality on the supply of used cars. We test the hypothesis with data collected from an online car…

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English / 01/01/2017

Digitalization Decisions at the Board Level

In the digital era, the board of directors has an additional task: information governance. While storing data is no longer the problem, handling the data is. At the strategic management level, decisions have to be made as to the processes, organizational measures, and technologies required to actively manage the data throughout its life cycle in compliance with external and internal…

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English / 01/01/2017

The Role of Data Providers as Information Intermediaries

This study investigates whether financial data providers serve as information intermediaries in capital markets. To this end, I examine whether the timeliness of earnings information disseminated by First Call (Thomson Reuters) affects the market's reaction to earnings announcements. I document that the immediate price and volume response is weaker and the post-earnings…

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English / 01/01/2017

Macroeconomic conditions, inequality shocks and the politics of redistribution, 1990-2013

This paper explores common trends in inequality and redistribution across OECD countries from the late 1980s to 2013. Low-end inequality rises during economic downturns while rising top-end inequality is associated with economic growth. Most countries retreated from redistribution from the mid-1990s until the onset of the Great Recession and compensatory redistribution in response to…

Institution partenaire

Université de Genève

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English / 01/01/2017

Solidaristic unionism and support for redistribution in contemporary Europe

Using data from the European Social Survey (2002-14), this paper explores the effect of union membership on support for redistribution. We hypothesize that the wage-bargaining practices of unions promote egalitarian distributive norms, which lead union members to support redistribution, and that this effect is strongest among high-wage workers. Consistent with our expectations, the…

Institution partenaire

Université de Genève

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English / 01/01/2017

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